Contact Us / Hours / Billing

 

Payment Mailing Address:
Avolve, Inc.
2887 Canal Drive
Millersport, Ohio 43046
PH: 740-994-4548
FX: 740-467-3338

Sales & Service:
Avolve, Inc.
2845 Canal Drive ( Corner of 5th & Canal )
Office Hours
Mon-Fri:     10am - 6pm
Sat:           Limited In-Shop Availability
Sun:            Closed

Holiday Schedule: ( Closed the entire day unless noted )

2008
01-01 New Years
04-22 Easter
05-26 Memorial Day
07-04 Independence Day
09-01 Labor Day
09-11 Patriot Day
11-27 Thanksgiving
12-24 Christmas Eve ( close @ 3pm )
12-25 Christmas
12-31 New Years Eve ( close @ 3pm )
2009
01-01 New Years
04-12 Easter
05-25 Memorial Day
07-04 Independence Day
09-07 Labor Day
09-11 Patriot Day
11-26 Thanksgiving
12-24 Christmas Eve ( close @ 3pm )
12-25 Christmas
12-31 New Years Eve ( close @ 3pm )

Email Contacts:

abuse@avolve.net
- report email abuse

billing@avolve.net
- billing questions

rocknroll@avolve.net
- wireless site survey appointments

voip@avolve.net
- Telephone over Internet questions and sales

sales@avolve.net
- business sales

support@avolve.net
- technical support

webmaster@avolve.net
- website support

wireless@avolve.net
- wireless access questions

Billing:

Invoices are mailed via U.S. Mail to you unless you are using a credit card - Payment is due within Five (5) days from the day of the month you signed up.   Service interruption will occur if payments are late. **FAILURE TO RECEIVE YOUR INVOICE DOES NOT WAIVE YOUR OBLIGATION TO PAY** If you have not received your bill, please call or email billing@avolve.net to verify your address.  Payments can be made by check, money order or credit card (Visa , M/C, Discover, Amex). An automated email is sent five (5) days prior to deactivation. Packages paid via credit/debit cards are automatically re-subscribed on next due date. To insure proper credit please put your user ID on your check.

Rates* are $18.95 monthly , $51.17 for 3 months, $102.33 for 6 months and $199.50 per year when payment is made by check, money order, cash or  credit/debit card ( Visa, Mastercard, American Express or Discover ). If using a credit/debit card and would like to stop the charging of the card for your service, you must submit in writing your desire to cease this service 30 days in advance. Discounted packages for paying in advance are not refundable !

Service stopped for non-payment will carry a $10 re-activation fee.

For Wireless internet access fees information please click here.

Paying for three or more connections under the same account ( parent ) entitles the purchaser to a 10% monthly discount.

To Cancel your account - you must call or email billing@avolve.net with your name, logon name and telephone number. Partial months are non-refundable.

REFERRALS : A month's credit equal to your referrals monthly payment amount is credited to your account for referring a new sign up. The referred must mention your name at the time of the set up. A credit will be shown on your next invoice to you after the new customer has paid a full month of service. Wireless customers will receive a $20 one time credit for referring another wireless customer.

We offer computer repair - upgrades - hardware installation and sales. Please call our support staff @ 994-4548 or 877-725-0516 for an appointment.

E-Mail
: A free mailbox is provided for you, accessible from the web address http://mail.avolve.net:8383 or you can use the email software program on your computer (Internet Mail, Outlook, Outlook Express, Netscape Communicator, etc.) Email handled by our mail server is scanned for viruses and flagged for failed Spam tests for your benefit. All email accounts will have email older than 35 days removed automatically from email accounts, therefore it is best to utilize an email program that will retrieve them from your email account from the mail server.

For a good understanding of internet connections, speeds, etc. - click on the 56K / V.90 icon flashing on the guide page.

The Internet is not owned, operated or managed by Avolve, Inc. or any of it's affiliates and that it is a separate network of computers independent of Avolve, Inc. The subscribers use of the Internet is solely at subscribers own risk and is subject to all applicable local, state, national and international laws. Access to the Internet is dependent upon numerous factors, technologies and systems, many of which are beyond Avolve, Inc's authority and control. Routine maintenance and periodic system repairs, upgrades and reconfigurations, public emergency, acts of God, mechanical or electronic breakdowns may result in temporary service impairment or interruption of service.

Subscriber can be terminated by Avolve, Inc. for violation of unlawful practices or inappropriate materials.

Please click here to return to previous page